Welcome to Indiana Lakes Federal Credit Union website.
You are invited to browse our site for interesting, informative, and very important information.
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For the past three weeks, we have been experiencing dropped service from our Internet Service Provider. This has affected our Perfect Teller Home Banking product, Debit Card program, and the ATM program.
Comcast has checked the connection, and replaced some of their equipment. Although some weak signal issues were still detected, they feel that the service is within acceptable levels. We have had two different Information Technology firms test our systems, and they indicate that the dropped communication issue is with the Comcast service. As a result, we have contacted Centurylink to install a new modem line. This installation is scheduled for June 27th (the earliest they could get here). We have also contracted with a local IT firm to oversee that installation, and make sure that the new Centurylink hardware is properly communicating with our internal network and external service providers. They are scheduled to do an extensive site review on Monday, June 19th, in preparation for that internet connection.
Since May 26th, our staff has had to manually reset the components that communicate information through the internet for these products and services. We have been monitoring the connection to those componenets on an hourly basis from 8:00 am to 10 pm daily including weekends and holidays. Our goal is to minimize the impact of the outage to those products and services to 15 minutes or less. This monitoring will continue until a new internet line has been installed.
We have been frustrated that we have not been able to provide our normal high level of service for these products and services. We apologize for any inconveniences that this issue may have caused you.